We want you to be completely satisfied with your purchase from thomaslaenger.shop. If you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund.
Eligibility for Returns
- The item must be unused, undamaged, and returned in its original packaging.
- Proof of purchase (receipt or invoice) is required.
- Products that show signs of installation or wear may not qualify for a refund.
Return Process
To initiate a return, please contact our support team at info@thomaslaenger.shop for return authorization and instructions.
Refund Processing
Once the returned item is received and inspected, refunds will be issued to the original payment method within 5–10 business days.
Non-Returnable Items
Due to safety and hygiene reasons, certain electrical components, security cameras, and lighting panels may not be eligible for return once installed or connected to power.
Scandinavian Arc Floor Lamp